Refund Policy

CHANGES
 
We understand that you want to make a change. These will be accepted within 8 days of the purchase date. The jewelry cannot have been used, it must be in perfect condition, in its original packaging and with the original tags and accessories.
Discounted pieces do not have change.
Parts that do not meet the conditions listed above will be returned under the responsibility of the buyer.
The exchange must be for a product of equal or greater value.
We reserve the right to refuse unreasonable exchanges, repairs and returns.

RIGHT OF WITHDRAWAL
In accordance with the right of withdrawal enshrined by law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the date of receipt of the order.
The product must be in perfect condition, in its original packaging and with the original labels and accessories.
The shipping cost for returning the product will be assumed by the customer.

LUISA LÓPEZ is not responsible for items lost or damaged during return transportation.
If all the aforementioned conditions are met, LUISA LÓPEZ will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.
If you wish to make an exchange or return, you must write us an email to info@luisalopezjewelry.com with the heading 'Exchange' or 'return'.
 
The customer must send us the parts to:

Km 20 Via Las Palmas. Sierra Grande 2

El Retiro, Colombia

Customer is responsible for all shipping costs.